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Who is Seventeen Shop?
 

THE online videoshop for high-quality DVDs, Toys and fast service!
All products are sent by Royal Mail to ensure a fast and reliable delivery.
Also, we are a listed company with the Chamber of Commerce in The Netherlands, instead of some small island?

 
 
How can I order?
 

Ordering is very simple. Browse through our catalogue, select one or more products that you wish to order and but your order in the shopping cart. Once you have finished selecting products for your order, you click on 'checkout'. For more information you can contact us via e-mail or the contact page.

If you are looking for a specific title, and you can't find it right away? Use the search-option in the top left corner of your screen. After entering a keyword the results are displayed.

 
 
How can I pay?
 

At Seventeen Shop you can pay using one of these methods:

Via creditcard (Visa or MasterCard). You can enter your card details - through our secured SSL procedure - safely and we and your creditcard company will take care of the payment.
Your purchase will appear on your bank statement under the name "KO-WEBSHOP.COM".

By Payment in advance. You can transfer the amount to our bank account. We will process the order once we have received the funds in our account. Please keep in mind that it will take approximately 5 days for a transfer to be processed. After this, the normal shipping times apply.

With Gift Certificates. As a regular customer, or if you subscribe to our newsletter, you might receive a Gift Certificate. To cash in your certificate(s) simply follow the instructions in the e-mail.

Note! Always pay your orders separately and always refer to your order number. Please do not add several orders up to pay everything at once.

 
 
Is paying with my credit card safe?
 

Paying with your credit card at Seventeen Shop is absolutely safe. We will make sure that your details are safely stored using Secure Socket Layers (SSL), an advanced security system used to protect your details on the internet. To ensure the safety of the ordering process, all your details (including name, address and credit card number) are stored on a secure server using a 256-bit encryption. These detailes are not sored on the website or the server. This way paying with your creditcard at Seventeen Shop is absolutely safe!

Your purchase will appear on your bank statement under the name "KO-WEBSHOP.COM".

 
 
Complaints
 

Should you have any complaints, you can be sure to have our top priority. Customer satisfaction is our highest goal, and we will do whatever it takes to solve any problems that may occur. Should you have any complaints or suggestions, please do not hesitate to contact us on +31 (0)35 582 1105 or info@seventeenshop.com.

 
 
How can Seventeen Shop guarantee my privacy?
 

All orders are packaged neutrally, it is impossible to see what is inside the package. Neither will the sender of the package or the name on your credit card bill be an indication to the nature of the product that you have ordered.

Your details are stored in your account. We will never give or sell these details to others, other then the companies that are involved in the delivery of your order. Seventeen Shop respects the privacy of all her clients and will make sure that the personal details you provide us with will be handled with the utmost care. We appreciate the trust that we receive from our customers and we will always protect your personal details.

 
 
What about transport costs?
 

For the packaging and shipment of your order we ask for a small contribution based on weight and products ordered.

We are working with 2 different shipping methods: standard and express shipment. Our standard shipment(s) will be sent with POSTNL (Royal Dutch Mail Services) and our express shipments are sent with GLS (General Logistics Systems) or FEDEX (Federal Express) depending on the country we are shipping to. Standard shipments are usually shipped in a padded envelope and will be delivered to your mailbox. Our express shipments are delivered in between working hours and need a signature. In case any toys are ordered or if your order exceeds a certain weight or quantity of DVD's we automatically send your order via express to ensure safe and fast shipping and track/trace option. The express shipment(s) are usually delivered 2 times faster than standard shipments. To save on shipping cost for DVD we also have a 'privacy packaging' option, this way your weight is calculated in halve and your shipping is cheaper. To calculate your specific shipping cost, please select the items ordered and see what different shipping options (incl. delivery time, weight, etc.) you have in your shopping cart.

 
 
When will my order be sent?
 

As soon as your order and payment have arrived we will ship your order within 48 hours, without any delay.
If you have not received your order within 7 days, please let us know so we can take appropriate action.

If, for instance, it occurs that a product that you've ordered is temporarily unavailable, we will send you a notice via e-mail. We will order the missing product(s) at our supplier(s) and upon arrival your order will be shipped. Our goal is to ship your order in between 3-4 working days after your e-mail notice but are depending on our supplier(s) for this. You also have the option to exchange or cancel the product if you let us know after receiving our e-mail.

If, for whatever reason, one of the products you have ordered is no longer available, we will always inform you by e-mail. You can decide if you wish to replace the product for something else, or if you wish a re-fund.

 
 
What about warranty?
 

At Seventeen Shop we have a "No Nonsense-Warranty". If you experience any problems using our product, all you have to do is let us know what the problem is and we will take care of it!

Should the ordered product appear to be broken, you can return it to the following address, stating your order number:

Seventeen Shop
Industrieweg 2A
1231KH Loosdrecht
The Netherlands

 
 
Other questions or remarks?
 

Should you have a question that is not (fully) answered above, or if you have any remarks or suggestions, please send us an e-mail at info@seventeenshop.com or fill in the contact form in the shop.

 
 

Enjoy shopping at Seventeen Shop!

Interpretation

"We", "us", "our", means Seventeen Shop
"You", "your" means the person ordering products under these terms and conditions.
"Working days" means all days other than Saturdays, Sundays, and Public Holidays.
"Product" means the product or products you have ordered from us.

 
 

Disclaimer

Seventeen Shop and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of:
The information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of K.O. Media howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.

 
 

Distance Selling Regulations (DSRs)

The DSRs give consumers certain rights and protection when they shop for goods or services 'at a distance.' This law applies to these Terms and Conditions. You can find more information about the DSRs here.

Part of this law is the cancellation period. In short this means that you have the right to cancel your order within seven working days, counting from the day following delivery. In this case, the consumer only has to pay for the transport cost for returning the product; and the supplier has to refund the purchase in full. However, the product must be UNUSED, in original packaging and include all original accessories. If the consumer returns the product within the agreed period, the supplier must refund within 30 days.
If the supplier has financed the product (for example by issuing a loan) the financing agreement will be disengaged by the supplier if the consumer uses the cancellation period. The cost billed by the finance company will be charged to the cunsumer.


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